✅ 1. What is NeoForex?
NeoForex provides automated trading systems (Expert Advisors) for MT4 and MT5 designed to help traders execute trades with discipline, consistency, and advanced risk management.
✅ 2. Which platforms do your EAs support?
Our Expert Advisors support:
✅ MetaTrader 4 (MT4)
✅ MetaTrader 5 (MT5)
✅ 3. How many accounts can I use the EA on?
Each purchase is licensed for one trading account, unless you buy a multi-license package.
✅ 4. How do I activate my license?
After purchase, you will received the EA and License in your email.
You just need to install metatrader and attached the EA and input the license in the set and you are good to go.
EA will instantly activate your license — usually within few second after contacting our license server.
✅ 5. Do your EAs guarantee profit?
No trading system can guarantee profits.
Forex trading involves risk, and results may vary based on market conditions.
✅ 6. Can I use the EA on any broker?
Yes — our EAs are compatible with most brokers, including:
- 3-digit, 4-digit, and 5-digit brokers
- ECN, Raw Spread, and Standard accounts
- Cent accounts (if supported by your EA)
✅ 7. Can I get a refund after purchase?
Because our products are digital and license-based, refunds are not available after activation.
See our Refund Policy for details.
✅ 8. Do you offer support?
Yes, we provide full customer support, including:
✅ Installation help
✅ Setup guidance
✅ License activation
✅ Troubleshooting
✅ 9. Do your EAs work on VPS?
Yes.
In fact, we strongly recommend using a VPS for stable performance and 24/7 uptime.
✅ 10. Do your EAs follow risk management?
Yes — our systems include:
- Auto lot sizing
- ATR-based SL/TP
- Daily profit/loss limits
- Spread/slippage protection
- Session filters
- Margin checks
✅ 11. Will you release updates?
Yes.
All buyers receive free updates whenever we improve, optimize, or upgrade the EA.
✅ 12. How can I contact support?
You can reach us anytime at:
📧 [support@neoforex.net]
We respond as fast as possible.