At NeoForex, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or purchase our Expert Advisors (EAs) for MetaTrader 4 and MetaTrader 5.
✅ 1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Email address
- Billing information
- Trading account number (for license activation ONLY)
1.2 Non-Personal Information
- Browser type and device
- IP address
- General usage data
- Pages visited and time spent on our site
1.3 License & Product Data
- EA activation status
- License key
- Platform type (MT4/MT5)
Basic trading account metadata required for activation (server name, account ID)
We do NOT collect:
❌ Trading history
❌ Passwords
❌ Sensitive personal financial information
✅ 2. How We Use Your Information
We use your information only for purposes such as:
- Processing orders and payments
- Delivering your Expert Advisor license
- Verifying and activating your EA
- Providing customer support
- Improving website experience
- Sending product updates or important notifications
We do not sell, trade, or rent your information to third parties.
✅ 3. Cookies & Tracking
Our website may use cookies to:
- Remember login sessions
- Improve user experience
- Track website performance
You can disable cookies anytime in your browser settings.
✅ 4. How We Protect Your Information
We implement multiple layers of protection including:
- SSL encryption
- Secure payment processing
- Encrypted license activation storage
- Restricted access to sensitive data
Your information is never shared outside the purposes of activation or support.
✅ 5. Third-Party Services
We may use third-party providers such as:
- Payment gateways (e.g., PayPal, Stripe)
- License management systems
- Email service providers
These providers have their own privacy policies and comply with international security standards.
✅ 6. EA License Verification
To prevent piracy and ensure legitimate use, our EAs may:
- Validate your license key
- Confirm your account number
- Communicate with the license server for activation
No trading activity or strategy is ever sent or collected.
✅ 7. Data Retention
We retain your information for as long as needed to:
- Provide services
- Maintain license records
- Comply with legal requirements
You may request deletion of your data at any time.
✅ 8. Your Rights
You have the right to:
- Access your personal data
- Request correction
- Request deletion
- Request to stop marketing emails
- Request clarification about how your data is used
Contact us anytime for assistance.
✅ 9. Changes to This Policy
NeoForex may update this Privacy Policy periodically.
Updates will be posted on this page with a revised effective date.
✅ 10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 [support@neoforex.net]
🌐 [https://neoforex.net]