✅ 1. What is NeoForex?
NeoForex provides automated trading systems (Expert Advisors) for MT4 and MT5 designed to help traders execute trades with discipline, consistency, and advanced risk management.
✅ 2. Which platforms do your EAs support?
Our Expert Advisors support:
✅ MetaTrader 4 (MT4)
✅ MetaTrader 5 (MT5)
✅ 3. How many accounts can I use the EA on?
Each purchase is licensed for one trading account, unless you buy a multi-license package.
✅ 4. How do I activate my license?
After purchase, send us your MT4/MT5 account number.
We will instantly activate your license — usually within minutes.
✅ 5. Do your EAs guarantee profit?
No trading system can guarantee profits.
Forex trading involves risk, and results may vary based on market conditions.
✅ 6. Can I use the EA on any broker?
Yes — our EAs are compatible with most brokers, including:
- 3-digit, 4-digit, and 5-digit brokers
- ECN, Raw Spread, and Standard accounts
- Cent accounts (if supported by your EA)
✅ 7. Can I get a refund after purchase?
Because our products are digital and license-based, refunds are not available after activation.
See our Refund Policy for details.
✅ 8. Do you offer support?
Yes, we provide full customer support, including:
✅ Installation help
✅ Setup guidance
✅ License activation
✅ Troubleshooting
✅ 9. Do your EAs work on VPS?
Yes.
In fact, we strongly recommend using a VPS for stable performance and 24/7 uptime.
✅ 10. Do your EAs follow risk management?
Yes — our systems include:
- Auto lot sizing
- ATR-based SL/TP
- Daily profit/loss limits
- Spread/slippage protection
- Session filters
- Margin checks
✅ 11. Will you release updates?
Yes.
All buyers receive free updates whenever we improve, optimize, or upgrade the EA.
✅ 12. How can I contact support?
You can reach us anytime at:
📧 [support@neoforex.net]
We respond as fast as possible.